Your Property Contacts

Chat to us via your online account, or call a member of our team

Key Contacts

Our property management team are here to support with any questions you may have.

1. Building Property Manager

Email          ResidentServicesManager@pod.com
Phone        020 7734 0308 

Your Resident Services Manager will be available Monday - Friday 09:00-17:00 and will be your first port of call for any requests or queries you may have relating to your property management charges and activities. 

2. Communal Maintenance
For any communal maintenance issues please complete our maintenance request form via the platform. We recommend reviewing the resident noticeboard to see if this issue has already been reported by a neighbour.

Report a Maintenance Issue

3. Out of Hours Emergencies
Out of hours assistance is available and should be contacted by you directly from 5pm to 8am daily or 24 hours on public holidays.  Please note, this service should only be contacted in the case of a real emergency that cannot wait until the next working day (i.e. Monday to Friday). 

Examples include:
  • Material damage to a property as a result of water, fire and other hazards

Out of Hours Emergency Phone -  01480 484 932

   
4. Emergency Services

Police           
  • Emergency - 999
  • Non-Emergency - 101

Ambulance   
  • Emergencies - 999 
  • Non-Emergency – 101

Fire Brigade 
  • (Emergency only) - 999

5. Complaints
If you wish to make a complaint, please contact your Property Manager on the email address noted above in section 1. Please note, POD’s full complaints handling procedure is available on request.