7.1 Reporting Maintenance
Any maintenance issue should be reported to your Resident Services Manager in writing as soon as it is noticed. It is likely that, dependent on the nature of the issue, they will want to inspect prior to instructing a contractor so please do make sure that access is available. Please do not leave reporting matters until the afternoon as if you do, it may not be possible to undertake a timely repair. The Resident Services Manager will liaise with an engineer as necessary and confirm back to you a date and time for their attendance. Please do not communicate with either the Resident Services Manager or your Lettings Manager, as these may not be picked up and you will not receive any relevant out of office replies with details of who to contact in their absence.