Parcel Room

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Parcel Notifications

You will need to register to receive parcel notifications. We will provide info on the best time to collect.As soon as any parcel is received our concierge team will scan these into our system and you will automatically be notified by email and push notification information regarding your parcel and instructions to collect this given the social distancing measures.

More info

How It Works

Standard mail will be delivered to your post box in the lobby, which you can collect anytime. To provide the ultimate convenience for you here at Childers Street we have a 24/7 Parcel Room for items that don't fit into your mailbox. As soon as a parcel is delivered you will be sent a SMS and email. Collect when you want, hassle free, 24/7.

How it works
1. Your parcel is delivered to the Parcel SafePlace Room by the courier driver
2. You are notified as soon as a parcel is delivered for you
3. Collect your parcel using your unique access code

Parcel SafePlace

24/7 parcel room - collect your parcels anytime

Grocery Deliveries

You can now have your groceries delivered to the Parcel Room by your preferred supermarket. Our Parcel SafePlace Room has a Fridge and Freezer along with storage so your orders are delivered by the delivery driver and you are notified when these are ready for collection.

We have partnered with Ocado to offer new customers £20 off their first shop

Ocado Resident Offer

£20 off your 1st Order (New Customers Only)

FAQs

How do I access the Parcel Room?
When you move in you will be added to our systems so that delivery companies can select your name when delivering your parcels. Please ensure we have the correct email and mobile number for you to ensure all notifications are received.

Do I need to inform the delivery company to deliver to the Parcel SafePlace Room?
We advise that where possible when placing orders you state that your delivery should be made to the Parcel SafePlace Room as this is a "Safeplace" for your parcel to be left. Many online websites provide a comments box when completing your order so where possible please reference this.

How do I collect my parcel?
You will be notified as soon as a parcel is delivered for you. Your notification will include a secure one time access code to our secure monitored Parcel SafePlace Room. You will be asked to confirm your identity when collecting your parcel for security reasons.